Shipping policy

Shipping Policy

Thank you for shopping with Zanivah Intimate Lingeriewear. We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy carefully.

Order Processing

  • Orders are processed within 1–2 business days after successful payment confirmation or Cash on Delivery (COD) order verification.
  • Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Coverage

🇮🇳 We deliver across India.

We work with trusted courier partners to ensure timely and secure delivery.

Delivery Time

Estimated delivery times are:

  • Metro Cities: 3–5 business days
  • Other Cities & Towns: 4–7 business days
  • Remote Areas: 5–10 business days

Delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or unforeseen circumstances.

Shipping Charges

🚚 FREE Shipping on All Orders Across India

No hidden shipping charges will be applied at checkout unless otherwise stated during promotional campaigns.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS with your tracking details, allowing you to monitor your shipment's progress.

Cash on Delivery (COD)

Cash on Delivery is available for eligible locations across India.

Please ensure someone is available at the delivery address to receive the package and make the payment (if applicable).

Incorrect Address

Please ensure that your shipping address and contact details are accurate when placing your order.

We are not responsible for delays or failed deliveries due to incorrect or incomplete address information provided by the customer.

If you need to update your address, please contact us immediately before your order is shipped.

Delivery Attempts

Our courier partners will usually make 2–3 delivery attempts.

If the order cannot be delivered due to customer unavailability or an incorrect address, it may be returned to us.

Delayed Deliveries

While we strive to deliver all orders within the estimated time frame, delays may occur due to:

  • Weather conditions
  • Public holidays
  • Natural disasters
  • Courier service disruptions
  • High order volumes

We appreciate your patience in such situations.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us resolve your issue quickly, please provide:

  • Order Number
  • Photos of the product
  • Photos of the packaging
  • An unboxing video (recommended)

Lost Shipments

If your package appears lost or has not been delivered within the expected time frame, please contact us. We will coordinate with the courier partner to investigate and provide an appropriate resolution.

Contact Us

For any shipping-related questions or assistance, please contact us:

Zanivah Intimate Lingeriewear

📧 Email: samayatrivedi133@outlook.com

We aim to respond to all inquiries within 24–48 business hours.