Refund policy

Refund & Return Policy

At Zanivah Intimate Lingeriewear, your comfort and satisfaction are important to us. We strive to deliver high-quality products. Please read our policy carefully before placing your order.

Returns

Due to hygiene and safety reasons, lingerie, bras, panties, and intimate wear are non-returnable and non-exchangeable once delivered.

Returns will only be accepted if:

  • You receive a damaged product.
  • You receive the wrong item.
  • The product has a manufacturing defect.

To request a replacement, please contact us within 48 hours of receiving your order.

Refunds

Refunds are applicable only if:

  • The ordered product is unavailable after purchase.
  • A replacement cannot be arranged for a damaged or incorrect product.
  • The order is cancelled before dispatch.

Approved refunds will be processed within 5–7 business days to the original payment method.

For Cash on Delivery (COD) orders, refunds will be made via bank transfer or UPI after verification.

Exchange Policy

We offer exchanges only for:

  • Wrong product delivered
  • Damaged product
  • Manufacturing defects

Exchange requests must be made within 48 hours of delivery along with clear photos or an unboxing video.

Order Cancellation

Orders can be cancelled only before they are shipped.

Once an order has been dispatched, cancellation requests cannot be accepted.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please email us with:

  • Order Number
  • Photos of the product
  • Unboxing video (recommended for faster verification)

We'll review your request and provide a replacement or refund if approved.

Shipping Charges

Shipping charges are non-refundable unless the return is due to our error.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: samayatrivedi133@outlook.com

We aim to respond within 24–48 business hours.